Over 20 million meals served and counting...


Effective November 18, 2015



Midwest Food Bank (MFB) values your participation and support and is committed to protecting your privacy. MFB is further committed to providing a safe environment for anyone who visits, volunteers, or makes a donation.


Midwest Food Bank maintains strict donor information privacy policies. We take great care to ensure that unauthorized persons do not compromise your information.


Midwest Food Bank does not trade, share, or sell your personal information to any organization or individual, nor send donor mailings on behalf of other organizations. We will not divulge personal information to any other organization or individual other than that necessary to transact, fulfill and or account for donations that you have authorized.


Midwest Food Bank does not share your information with telemarketing centers. We do not use telephone marketing to solicit funds. MFB will only use your phone number if we need to verify information or to thank you for your contribution, ask for your opinion, request your assistance, or invite you to a special event.


What information do we collect?


When you make a donation, volunteer, or schedule a food donation, Midwest Food Bank may ask you for your name, address, email address, telephone number, fax number, as well as other relevant information (e.g. hours available to volunteer).


How do we use your information?


Midwest Food Bank uses non-identifying basic information (aggregate data), on occasion, to share with sponsors, partners, other third-party vendors, or for internal marketing purposes to encourage fundraising.


Midwest Food Bank uses personally identifiable information you provide about yourself: a) to respond to your questions or comments about MFB services; b) to fulfill requests to volunteer or conduct a food drive; c) to process your donation, verify your credit card and send you a tax-deductible receipt; d) confirm a donation; e) to thank you; f) to send you additional information about MFB programs, services and needs that we believe will interest you; g) to protect against a threat of safety or destruction of property; and h) to protect against legal liability.


Midwest Food Bank may disclose to third parties aggregate statistics (e.g., total number of donors, total amount of donations for specific periods, average gift size, and total number of volunteers for specific projects or events). These statistics will not include any personally identifying information.


Midwest Food Bank will not use personal information in any way other than described in this policy. MFB requires employees, agents and contractors who have access to personal information to protect information consistent with this privacy policy.


Opt out


If you prefer not to receive any mail or email correspondence from us, please send us your request to be removed from all mailing lists with your full name, address, phone number and email address. Send your request to Midwest Food Bank, NFP, 1703 S Veterans Pkwy, Bloomington, IL 61701 or call 309.663.5350.


Secure environment


Midwest Food Bank's transaction handling policies allow you to make safe donations, whether in person, by phone, by mail, or online. Cash, check, or credit card transactions are handled so as to ensure complete donor information confidentiality. Third parties handle MFB's online credit card verification process. These organizations require your name, address, credit card number, and expiration date to process your transaction. Their state-of- the-art firewalls and encryption technology offer the highest level of security to ensure the confidentiality of your transaction. MFB and our third party vendors will not use your information for any purpose outside of these necessary processes. Online forms are not encrypted. MFB does not use cookies on its web site.


No liability


The security measures we take may not prevent all loss, misuse or alteration of information. Midwest Food Bank is not responsible for any damages or liabilities relating to such security failures. Unauthorized third parties may access data and communications, including email, when communicated via the Internet. The Midwest Food Bank web site includes links to other web sites. MFB cannot ensure the privacy practices of other such sites.


You may contact Midwest Food Bank with questions or comments about this privacy policy or to update any personally identifiable information at www.midwestfoodbank.org. Midwest Food Bank reserves the right to change its policy at any time.